NEXA FULFILLMENT SRL
Last updated: October 2025
1. General Information
This document establishes the terms and conditions for using the services provided by NEXA FULFILLMENT SRL. By accessing the website and using the services, the client confirms that they have read, understood, and accepted these terms.
2. Definitions
- Client – legal or authorized natural person using NEXA FULFILLMENT SRL services.
- Company / Provider – NEXA FULFILLMENT SRL, the fulfillment services provider.
- Fulfillment services – activities including reception, storage, packaging, labeling, shipping, and returns management.
3. Scope of Services
NEXA FULFILLMENT SRL provides integrated logistics services for online stores and other companies that outsource their warehousing, processing, and delivery operations.
Services include but are not limited to:
- receiving and verifying goods;
- storage in our facilities;
- order processing (picking, packing, labeling);
- shipping through partner couriers;
- returns management;
- IT integration and real-time reporting.
Specific details (rates, conditions, deadlines) are provided in the Fulfillment Services Agreement signed between the parties.
4. Rates and Billing
- Service rates are communicated through personalized offers.
- Billing is done monthly/bi-monthly/according to contract terms, based on services rendered.
- Invoice payment is made by bank transfer within the deadline specified in the contract.
- Late payment may result in service suspension and penalties.
5. NEXA FULFILLMENT SRL Responsibilities
The Company commits to:
- ensure optimal storage conditions for client goods;
- process orders within agreed timeframes;
- collaborate with authorized carriers.
The Company is not responsible for:
- delays caused by couriers or external factors;
- errors in data provided by the client;
- integrity of goods prior to reception and stock intake;
- indirect losses, unrealized revenues, or commercial damages.
6. Client Responsibilities
The Client commits to:
- provide only legal products compliant with Romanian legislation;
- transmit accurate information regarding orders and delivery addresses;
- pay invoices on time;
- not use the services for dangerous, counterfeit, or prohibited products.
In case of discovering illegal products, NEXA FULFILLMENT SRL reserves the right to immediately terminate the contract and notify the authorities.
7. Delivery and Returns
Deliveries are made through the company's or client's partner couriers. Delivery times may vary depending on destination and volume.
The return policy is established by the client and implemented according to their instructions.
8. Confidentiality and Data Protection
NEXA FULFILLMENT SRL complies with the provisions of Regulation (EU) 2016/679 (GDPR). Personal data of clients and recipients are used exclusively for providing contracted services and are not disclosed to third parties without legal basis.
9. Limitation of Liability
NEXA FULFILLMENT SRL's liability is limited to the value of goods under management, according to contractual provisions. The Company cannot be held responsible for indirect losses, system errors, or force majeure events.
10. Modification of Terms
NEXA FULFILLMENT SRL reserves the right to modify these terms at any time. Updated versions will be published on the website, and continued use of the services constitutes acceptance of the modifications.
11. Applicable Law and Dispute Resolution
These terms are governed by Romanian law. Any dispute will be resolved amicably, and in the absence of an agreement, by the competent courts in Romania.
12. Contact Information
NEXA FULFILLMENT SRL
Email: office@nexafulfillment.ro
Address: Str. Ogorului 3 D, Oradea, Bihor